A highly trained group of professionals who drink caffeine and speak fluent acronym.
They translate business goals into tickets, and tickets into reality.
They build and maintain systems that don’t collapse when someone sneezes near a switch.
First responders to your IT emergencies and your “my mouse feels weird” moments.
Firewalls, wiring, servers, voodoo. If it’s obscure, they love it.
They read threat reports so you don’t have to. They are not having fun.
They keep the mission on track and prevent the engineers from buying “one more rack.”
